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The Stone Family Est. 1901
The Stone Family Policies

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

To ensure we are able to put things rights as soon as we can, please complete our complaints form below and we will respond promptly to ensure complete satisfaction.

We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Complaints form

Eco-Friendly Company

Dedicated to sustainable practices

We minimizes waste through precision cutting, and prioritize eco-friendly techniques and recycling methods to create beautiful, enduring stonework with a reduced environmental footprint.

Why Choose The Stone Family?

Over a century of craftsmanship

Based in Braintree, Essex, The Stone Family has been a trusted name in stonemasonry for over a century, crafting timeless works that reflect both skill and tradition. As a family-run business with over 100 years of experience, we’re committed to blending our heritage with modern techniques, delivering exceptional craftsmanship that meets the highest standards of quality and durability.

Our dedication to sustainable practices ensures that each project leaves a lasting impression without compromising the future. Whether you’re seeking restoration for historic stonework or new, sustainable stone installations, The Stone Family brings a blend of tradition, expertise, and eco-conscious innovation to every project.

About The Stone Family